TERMS OF SALES
Reproduction of Articles R.211-3 to R.211-11 of the Tourism Code in accordance with article R.211-12 of the Tourism Code.
Subject to the exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any offer and sale of travel or accommodation services shall be subject to the delivery of appropriate documents that comply with the rules set out in this section.
In the case of the sale of air transport tickets or regular transport tickets not accompanied by services connected with such transport, the seller shall issue to the buyer one or more tickets for the entire journey, issued by the carrier or Under its responsibility.
In the case of transport on request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of the same tourist package does not exempt the seller from the obligations imposed on him by the regulatory provisions of this section.
The exchange of pre-contractual information or the availability of the contractual conditions shall be made in writing. They may be made electronically in accordance with the conditions of validity and exercise provided for in Articles 1125 to 1127-6, 1176 and 1177 of the Civil Code. The name or business name and the address of the seller and the indication of his registration in the register referred to in paragraph "a" of Article L. 141-3 or, where applicable, the name, The address and the indication of the registration of the federation or the union mentioned in the second paragraph of Article R. 211-2.
Prior to the conclusion of the contract, the seller must communicate to the consumer information on prices, dates and other constituent elements of the services provided during the trip or stay such as:
1 ° the destination, means, characteristics and categories of transport used;
2 ° The type of accommodation, its situation, its level of comfort and its main features, its homologation and its tourist classification corresponding to the regulations or customs of the host country;
3 ° The proposed restoration services;
4 ° The description of the itinerary when it is a circuit;
5° Administrative and health formalities to be carried out by nationals or by nationals of another Member State of the European Union or of a State party to the Agreement on the European Economic Area, in particular in cases of crossing Boundaries and their completion times;
6 ° Visits, excursions and other services included in the package or possibly available for an extra charge;
7 ° The minimum or maximum size of the group permitting the journey or stay and, if the journey or the stay is made subject to a minimum number of participants, the deadline for informing the consumer in the event of cancellation Travel or stay; This date may not be fixed less than twenty-one days before departure;
8° The amount or percentage of the price to be paid as an advance payment at the conclusion of the contract and the schedule for payment of the balance;
9 ° The procedures for price revision as provided for in the contract pursuant to Article R. 211-8;
10 ° The conditions of cancellation of contractual nature;
11° The cancellation conditions described in Articles R. 211-9, R. 211-10 and R. 211-11;
12 ° Information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, in particular repatriation costs in the event of an accident or disease ;
13° Where the contract contains air transport services, the information, for each section of flight, provided for in Articles R. 211-15 to R. 211-18.
The prior information given to the consumer commits the seller, unless in this case the seller expressly reserves the right to modify certain elements. The seller must, in this case, clearly indicate to what extent this change may occur and on what elements.
In any event, the changes made to the prior information
Must be communicated to the consumer before the contract is concluded.
The contract concluded between the seller and the buyer must be in writing, drawn up in duplicate, one of which shall be delivered to the buyer and signed by both parties. Where the contract is concluded by electronic means, Articles 1125 to 1127-6, 1176 and 1177 of the Civil Code are applied. The contract must contain the following clauses:
1 ° The name and address of the seller, his guarantor and his insurer as well as the name and address of the organizer;
2 ° The destination or destinations of the trip and, in case of split stay, the different periods and their dates;
3° the means, characteristics and categories of the transport used, the dates and places of departure and return;
4 ° The type of accommodation, its situation, its level of comfort and its main characteristics and its tourist classification according to the regulations or customs of the host country;
5 ° The catering services proposed
6° The itinerary in the case of a circuit;
7 ° Visits, excursions or other services included in the total price of the trip or stay;
8 ° The total price of the services invoiced and the indication of any revision of this invoice under the provisions of article R. 211-8;
9° The indication, where appropriate, of the fees or charges for certain services, such as landing, landing or embarkation charges in ports and airports, residence taxes when not included In the price of the services provided;
10 ° The timing and terms of payment of the prize; The last payment made by the buyer can not be less than 30% of the price of the trip or stay and must be made when delivering the documents allowing to make the trip or the stay;
11 ° The particular conditions requested by the buyer and accepted by the seller;
12° The manner in which the buyer may seize the seller of a claim for non-performance or improper performance of the contract, which complaint must be sent as soon as possible, by any means allowing an acknowledgment of receipt to the seller, And, where appropriate, notified in writing to the tour operator and the service provider concerned
13 ° The deadline for informing the purchaser in the event of the cancellation of the journey or the stay by the seller in the event that the journey or the stay is linked to a minimum number of participants in accordance with the provisions of 7 ° of Article R. 211-4;
14 ° The cancellation conditions of a contractual nature;
15 ° The cancellation conditions provided for in articles R. 211-9, R. 211-10 and R. 211-11;
16 ° Details of the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the professional civil liability of the seller;
17 ° The information concerning the insurance contract covering the consequences of certain cancellation cases taken out by the buyer (policy number and name of the insurer) and those concerning the assistance contract covering certain particular risks, in particular Repatriation costs in case of accident or sickness; In this case, the seller must provide the purchaser with a document specifying at least the risks covered and the risks excluded;
18 ° The deadline for informing the seller in case of transfer of the contract by the buyer;
19° The undertaking to provide the buyer, at least ten days before the date set for his departure, with the following information: (a) The name, address and telephone number of the seller's local representative or, The names, addresses and telephone numbers of the local bodies that may assist the consumer in the event of a difficulty or, failing that, the call number to establish contact with the seller as a matter of urgency; (B) For travel and stays of minors abroad, a telephone number and an address for establishing direct contact with the child or the person in charge of his stay;
20 ° The clause of cancellation and refund without penalties of the sums paid by the buyer in case of non-respect of the obligation of information provided for in the 13 ° of the article R. 211-4;
21 ° The commitment to provide the buyer, in due time before the start of the journey or the stay, the departure and arrival times.
The buyer may assign his contract to an assignee who fulfills the same conditions as he does to make the journey or the stay, as long as this contract has produced no effect. Unless more favorable to the assignor, the latter is obliged to inform the seller of his decision by any means allowing to obtain an acknowledgment of receipt at the latest seven days before the beginning of the voyage. This transfer is not subject, under any circumstances, to prior authorization of the seller.
Where the contract contains an express possibility of price revision, within the limits laid down in Article L. 211-12, it must specify the precise methods of calculating, both upwards and downwards, price variations, And in particular the amount of transport costs and taxes relating thereto, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the variation applies, the currency As a reference when drawing up the contract price.
Where before the buyer leaves the seller is obliged to make a change to one of the essential elements of the contract such as a significant increase in the price and where he fails to comply with the information obligation referred to in 13 ° of Article R. 211-4, the purchaser may, without prejudice to any remedies for damages sustained, and after having been informed by the seller by any means allowing to obtain an acknowledgment of receipt: - either terminate his contract and obtain without penalty the immediate reimbursement of the sums paid;
- accept the change or the substitution trip offered by the seller; An amendment to the contract specifying the changes made is signed by the parties; Any reduction in price shall be deducted from any sums still due by the purchaser and, if the payment already made by the buyer exceeds the price of the modified service, the overpayment must be refunded to him before the date of his departure.
In the case provided for in Article L. 211-14, when the seller cancels the journey or the stay before the buyer leaves, he must inform the buyer by any means allowing him to obtain an accused of Reception; The purchaser, without prejudice to the remedies for damages sustained, obtains from the seller the immediate reimbursement and without penalty of the sums paid; The buyer receives in this case an indemnity at least equal to the penalty he would have incurred if the cancellation had taken place on that date.
The provisions of this Article shall in no case prevent the conclusion of an amicable agreement having as its object the acceptance by the buyer of a travel or subsistence stay proposed by the seller.
If after the buyer's departure the seller is unable to provide a preponderant part of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following steps without Prejudge remedies for damages sustained:
- offer services in replacement of the services provided, possibly bearing any additional costs, and, if the services accepted by the purchaser are of inferior quality, the seller must refund to him, upon his return, the difference in price;
-if he can not offer any replacement services or if they are refused by the buyer for valid reasons, provide the buyer, without additional costs, with tickets to ensure his return to Conditions which may be deemed equivalent to the place of departure or to another place accepted by both parties.
The provisions of this Article shall apply in the event of failure to comply with the obligation laid down in Article 13 (1) of Article R. 211-4.
SPECIAL CONDITIONS OF SALE Cairn-Trekking
Cairn-Trekking defines its particular conditions of sale (CPV) according to the specificities of its voyages. Any purchase of a trip implies their acceptance.
1 - REGISTRATION AND PAYMENT
You can register on our trips via our website www.cairn-trekking.co.uk. Your registration is final as of the validation of the BI via our site by the procedure of online registration by credit card.
1.2. Methods of payment, as appropriate:
For any registration on our travels.
• More than 30 days from the date of departure payment at registration of a deposit of 30% of the total price;
• Less than 30 days from the date of departure, payment of the total amount of the trip, including insurance premiums if chosen.
For any payment, an invoice is sent to you at the latest within 15 days of receipt to the e-mail address left on registration. The balance of the price of the trip must be settled, without any re-launch by us, at the latest 30 days before the departure, as the case may be. Any delay in the payment of a deposit or the balance may be considered as a cancellation for which the cancellation fee provided for in Article 4 will be applied.
Travel insurance premiums from Cairn-Trekking are payable at the time of registration. In accordance with Art. L 121-28 of C. consumer. You do not benefit from a period of retraction when ordering travel services via our site. In case of difficulty, Cairn-Trekking is at your disposal.
2 - TRAVEL INFORMATION
Before registering for your trip, you should check that each passenger, according to his / her personal situation and nationality, is in possession of a passport (depending on the destination, the passport must be valid for 6 months Or the valid National Identity Card (CNI), which will be used to carry out the proposed journey and any other document (s) (visa, ESTA authorization See below), family booklet), required and in accordance with the requirements to transit and / or enter the country (ies) of the trip.
Cairn-Trekking communicates information on customs and health formalities for French nationals in its travel offer. It is the responsibility of the traveler of French nationality to verify that he is in possession of the administrative documents And sanitary facilities required for the accomplishment of the voyage. People of other nationalities must obtain information and information before registering and to make their journey, on the administrative formalities (visas ...) and health (vaccines ...) required in particular with the embassies and consulates Competent authorities.
A traveler, who could not present the police, customs and / or sanitary documents, could not claim any refund of the price of his trip. Cairn-Trekking can not be held responsible for the consequences of non-observance by the traveler of the police, customs or health regulations before or during the journey (eg loss of identity papers ...).
For any request for quotation or registration, you must inform us:
• Your surname, first name (s) and date of birth appearing on the passport or the CNI.
You will need to provide the same information (name, first name (s), date of birth) to complete all other forms required to complete your trip. Failure to comply with this procedure will result in refusal of entry into the territory of transit or destination.
2.2. Information on safety and health risks
Cairn-Trekking advises you to regularly check before your departure the country's French Ministry of Foreign Affairs (France) card (s) relative to your trip (country of destination and crossed) on the website www.diplomatie.gouv, heading "Travel advice".
3 - CHANGES REQUESTED BY THE CLIENT
Any request for modification made by the customer in respect of either of the services of the journey, after registration, may be invoiced, insofar as Cairn-Trekking is able to satisfy this request and is formulated More than 30 days from the date of departure.
For all requests for modifications and / or additions of travel services occurring during the trip, the expenses incurred will be borne by the participants and to be settled by any means on the spot. In the event of non-payment, Cairn-Trekking would not be obliged to accede to the requests.
4 - CONDITIONS AND CANCELLATION COSTS
4.1. If you are obliged to cancel your trip, you must inform your insurance company and Cairn-Trekking by any written means allowing you to have an acknowledgment of receipt and this as soon as the occurrence of the operative event cancellation. It is the date of issue of the writing that will be used as the cancellation date for the invoicing of cancellation fees. We would like to draw your attention to the fact that the insurance company will assess the date of the event giving rise to your decision to cancel your trip, based on the documents you send directly to it, in order to agree to reimburse you 'cancellation. We would also like to point out that the insurance premium, visa fees and registration fees are not refundable by Cairn-Trekking or the insurer.
4.2. Schedule of total cancellation fees.
4.2.1. Cancellation fees for all Cairn-Trekking trips, unless otherwise specified (4.3 and 4.4):
• More than 60 days to 30 days before departure: 50 € administration fee.
From 29 to 21 days: 25% of the total amount of the BI.
From 20 to 14 days: 50% of the total amount of the BI.
From 13 to 7 days: 75% of the total amount of the BI.
Less than 7 days before departure: 100% of the total amount of the BI.
4.3. Partial cancellation fee schedule
If one or more travelers registered on the same registration form cancel their participation in a trip maintained for the other participants:
The cancellation fee schedule of Article 4 will be calculated for the traveler (s) who cancel (s) the price of the unused personal services of the trip on the date of cancellation
4.4. Other Terms
When several customers are registered on the same BI and one of them cancels their trip, the cancellation fees are deducted from the sums collected by Cairn-Trekking, regardless of the originator of the payment.
In the event of cancellation, for any reason whatsoever, external costs incurred by the client, such as transportation costs to the place of departure and return to the home, visa fees, Travel expenses and vaccination expenses will not be reimbursed.
5 - INSURANCE
Cairn-Trekking offers you to subscribe to our cancellation insurance or repatriation insurance. We invite you to check that you do not otherwise benefit from these guarantees. The general and specific conditions of these insurance can be found on the website www.cairn-trekking.fr or on request. We invite you to read them carefully. The proposed insurance must be taken out at the time of registration. We inform you that it is up to you or your travel agent to contact the insurance company that guarantees for your trip to trigger the insurance. In the proposed insurance, insurance premiums, visa fees and fees are not refundable either by Cairn-Trekking or by the insurer. These insurances are only for Européan people.
5.1. Cancellation insurance contract EUROPE ASSISTANCE
This insurance is charged 2% of the total price of the services.
5.2. Repatriation insurance contract EUROPE ASSISTANCE -OPEN ODYSSEE
This insurance is invoiced 1.5% of the total price of the services.
7 - PRICES
7.1. Guided tours and freedoms
The applicable prices are those available on the website for your tour. The price per tour and per traveler is fixed on the basis of a minimum number of participants mentioned in the tour offer.
7.2. All Cairn-Trekking trips
On invoicing, the price of the trip is firm, final and payable in euros.
8 - SPECIFIC TERMS AND CONDITIONS OF OUR TRAVEL
8.1. Routing before departure and returning from the tripYou will organize only your pre and post transfer services (transport, hotel ...) to the place of beginning of the journey and to your home on the return trip: Purchase transportation and / or reimbursement services and allow sufficient transfer times between airports / stations and avoid taking important appointments on the preceding or following day your trip. In the event of an event of force majeure, an unforeseeable and insurmountable fact of a third party or the passenger who would modify the benefits of your Cairn-Trekking trip and would involve modifications of the above services, Cairn- Trekking will not refund the expenses incurred.
8.2. Only the services mentioned on the technical sheet available for registration with Cairn-Trekking or on the website http://www.cairn-trekking.co.uk/ are considered contractual. In the event of discrepancies between the information of a trip contained in our offer (website) and those on the technical sheet available from Cairn-Trekking or on its website, the latter will prevail.
8.3. Special conditions Supervision The management staff chosen by Cairn-Trekking or its partners (mountain guide, mid-mountain guide or ski instructor) to accompany the group of travelers is the sole judge during the journey, to carry out or modify the program Provided for The effect of ensuring the safety of the travelers and the smooth running of the voyage and to deal with unforeseen circumstances. It is also entitled to suspend and / or interrupt a client's trip for security reasons. An alternative to the trip will be offered to the concerned traveler.
Depending on the climatic conditions and / or climbing objects of the physical condition of the passengers, Cairn-Trekking, through its representative, may be required to offer travelers an adapted program and / or the presence of an additional guide . Additional costs will be borne by the travelers. Interruption of the stay due to a participant can not be refunded.
9 - GROUP SIZES - MINORS
9.1. For guided tours and families
Unless otherwise stipulated, the maximum group size for our trips is 14 people, and 16 people for a family tour. However, the maximum number can be exceeded by a participant in case the last person who is registering wishes to travel with another person. The services will not be modified and the conditions of your trip will be identical. We can exceptionally be forced to cancel a departure if the minimum number of participants is not reached. This decision will be communicated to you no later than 21 days before the original departure date.
You may be offered a replacement solution. In the event that the proposed alternatives do not suit you, your payments will be returned to you in full, without further compensation. All expenses incurred by you remain at your expense (purchase of province / Paris tickets, hotel, travel equipment ...). For individual trips (freedom, privacy, tailor-made): Regarding the number of people wishing to travel together, we can adapt the management and logistics to the size of the group, if the destination allows.
9.2. Cairn-Trekking agrees to register travelers who have reached at least 18 years of age. Applications for registration of minors undertaking the journey unaccompanied by their parents or guardians and subject to the prior agreement of Cairn Trekking must be signed by the parent or legal guardian and marked " Agreement of the father, mother or guardian ".
Minor travelers, whether accompanied or unaccompanied, must be provided with: a national identity card only (in particular for the countries of the European Union, the Schengen area and Switzerland) or passports, Or a passport accompanied by a visa.
It is advisable first to obtain information on the documents required by the country of destination by consulting the country sheets of the site diplomatie.gouv.fr Attention if the child travels alone with one of his / her parents some countries can claim proof that the " The other parent authorizes the trip. Unlike the former authorization to leave the country, it is only a letter on free paper that is not issued in town hall.
For minors traveling with one of the parents, guardians or other persons of full age, it is necessary to ensure that you are in possession of the necessary documents for the minor accompanying you (family passport and national identity card or passport) . The minor traveler must also provide his / her contact details (name, address and telephone numbers) at all times during the trip in order to establish direct contact with the parents.
From January 15, 2017, an authorization to leave French territory for any French minor traveling abroad without his parents will be compulsory. The minor child who travels without his / her parents must present the following 3 documents:
- Minor identity document: identity card or passport according to the requirements of the country of destination. - Exit form signed by one of the parents with parental authority
Photocopy of the identity document of the signatory parent.
10 - RESPONSIBILITY
In accordance with article L. 211-17 of C. Tourisme, Cairn-Trekking can not be held responsible for the consequences of events outside it, in particular:
Failure to present or present identity and / or health documents that are obsolete or of inadequate validity (national identity card, passport, visa, vaccination certificate, etc.) or which do not comply with the prescribed formalities Recommendations in Article 2 above). In case of non-presence at departure, 100% of the total amount of the services will be retained.
Incidents or unpredictable and insurmountable events of a third party such as: wars, political unrest, strikes outside Cairn-Trekking, riots, technical or administrative incidents outside Cairn-Trekking, congestion of airspace, bankruptcy of a provider, Weather, delays (including delays in mailing services for sending passports ...), breakdowns, losses or theft of baggage or other personal belongings of passengers. The delay or delays caused by the above-mentioned cases, as well as the resulting itinerary / program changes, shall not result in any compensation whatsoever on the part of Cairn-Trekking, in particular as a result of The modification of the duration of the journey originally planned or of delay at an air stop. Any additional costs related to a disturbance (taxes, hotel, parking, purchase of tickets etc.) will be borne by the traveler.
• Cancellation imposed by circumstances of force majeure and / or for reasons related to the maintenance of passenger safety and / or the injunction of an administrative authority. Cairn-Trekking reserves the right to modify the dates, times or routes provided if it considers that the safety of the traveler can not be ensured without the latter being entitled to any compensation.
11 - CLAIMS
As a customer, your complaint must be addressed in writing to Cairn-Trekking. Customer service - 72 rue des billets 74340 Samoëns, as soon as possible after the date of the return trip, accompanied by supporting documents. After entering our Customer Service and failing a satisfactory reply within a maximum of 60 days, you can contact the Tourism and Travel Ombudsman, whose contact details and details are available on his website: www.mtv.travel
12 - PERSONAL INFORMATION
Some information must be provided to Cairn-Trekking when you register and / or request a quote; They are marked with an asterisk. If you do not provide them, your requests will not be processed. Other information requested is optional. We would like to inform you that in order to carry out your order of travel services, your data will be communicated to the partners of Cairn-Trekking, providers of reserved services (hoteliers, transporters ...), which can be Outside the European Union. In addition, your data may be used for commercial prospection purposes by sending promotional or commercial offers from Cairn-Trekking under the conditions provided for by law.
When browsing the Cairn-Trekking site, temporary cookies are placed on your computer to allow you to view and place your orders on the site. To disable them, you need to check your browser's information. Cairn-Trekking informs you that the deactivation of the cookies may have the effect of preventing the consultation of the site.
In accordance with the French data protection act n ° 78-17 of 6 January 1978, you have the right to access, oppose, modify, rectify and delete personal data concerning you. These rights are exercised by post at the following address: Cairn-Trekking - Customer Service - 72 rue des billets 74340 Samoëns or by e-mail at email@example.com
Cairn 72 rue des Billets 74340 Samoens
Association of Authorized Tourism n ° IM074100087
Financial guarantee: Groupama credit insurance
8-10 rue d'Astorg, 75008 Paris
Ass RC pro: MMA IARD 14 BD marie and alexandre Oyon 72030 Le Mans
SIRET: 383 535 119 00010 Approval ANCV 063567 E001 P001
General terms and conditions last updated on 27 MARCH 2017
+33 4 50 34 48 03